Refund and Returns Policy
| Topic | Rule |
|---|---|
| Return window | 30 days from delivery |
| Return approval | emailed within 1 business day of the request |
| Sending the garment | within 12 days of the approval email |
| Refund | sent within 7 business days of the garment arriving back |
| Restocking fee | $0 |
| Postage | the customer’s for a change of mind, Quirefox’s for a Quirefox error |
| Damage, defect, or wrong item | report within 20 days of delivery |
| Cancel or change an address | within 10 hours of ordering |
Garments with the original tags on
A returned garment has to be unworn apart from a try-on. It has to be unwashed, with the original tags on. Pet hair, makeup marks, and smoke or perfume smells rule a return out. The partner checks every return against this list, because a returned garment goes back on sale as new.
A window with 30 days from delivery
The 30 days start on the date tracking shows as delivered. The request has to arrive inside those 30 days. A garment delivered on Thursday, Nov 12, 2026, can be requested back until Saturday, Dec 12, 2026.
Size swaps without a direct exchange
Quirefox does not swap sizes directly. Changing sizes takes two steps: a return and a fresh order. Placing the fresh order first keeps the right size from selling out. The Size Guide and the chart in each listing help pick the right size the second time.
Changes of mind with the same 30 days
A change of mind qualifies. So does a size that does not fit, a color that looks different in daylight, or a gift the receiver does not want. A reason helps support but is never required.
Postage with a clear payer in each case
A change of mind puts the postage on the customer. That includes a wrong size picked at checkout. Pick a service with tracking. Without it, a return lost on the way leaves nothing to trace.
For a Quirefox error, Quirefox pays. A Quirefox error means a damaged, defective, or wrong garment, or one that does not match its listing. The approval email then carries a prepaid label, or the garment simply stays with the customer.
The $6.80 shipping charge comes back only after a Quirefox error. A partial return never adds a shipping charge to the garments that stay. Take an order of $99.97 with no shipping charge. Returning the $20.99 Waffle Knit Crewneck Sweatshirt in Light Gray refunds $20.99. The two garments kept, at $78.98, still owe no shipping charge.
Refunds without a restocking fee
Every return carries a $0 restocking fee. Nothing else is deducted either, apart from return postage on a change of mind.
Requests with an order number and a garment name
- Email contact@quirefox.com with the order number.
- Add the garment name, the size, and the reason, if there is one.
- For damage or a wrong item, attach photos of the garment, the tag, and the package label.
- Support emails a return approval within 1 business day.
- Pack the garment with its tags and write the approval number on the package.
- Send it within 12 days of the approval email.
A return approval is the email that accepts the request. It holds an approval number and the return address.
Return addresses with each approval
The return address comes in the approval email. It belongs to the partner’s return facility in the United States. The address can change between approvals, so an address from an earlier return should not be reused. The Quirefox office in Maple Heights, Ohio, does not accept returns.
Domestic return trips without customs forms
Every return stays inside the United States. The approval email names the city and state. Postage costs whatever the chosen carrier charges for that trip. Quirefox adds no fee on top.
Refunds with a 7-business-day limit
The refund goes out no later than 7 business days after the garment arrives and passes inspection. It lands where the payment came from, whether a card or a PayPal balance. A confirmation email states the amount that same day. Card issuers and PayPal then post it on their own schedule, sometimes 10 business days later.
A return checked in on Monday, Nov 30, 2026, is refunded by Wednesday, Dec 9.
Eligibility with two tests only
All 41 garments in the catalog can come back within the window. Eligibility depends on two things only: the 30 days and the condition list above. A garment bought as a gift qualifies too. Its refund goes to the payment method used for the order.
A final-sale list without any entries
No garment is final sale. No category is excluded from returns. If that ever changes, the listing will say so before purchase.
Faulty garments with a free fix
A fault is a defect present at delivery. Examples are a broken zipper, an open seam, a hole, or a factory stain. Report it within 20 days of delivery with photos. The customer chooses a replacement in the same size or a full refund. Postage is never the customer’s in this case.
Wrong items with postage on Quirefox
A wrong item is a different garment, size, or color from the one ordered. Within 20 days of delivery, send two photos: the tag and the package label. Quirefox then ships the right garment free or refunds the whole order, as the customer prefers. If the wrong garment has to come back, the approval email carries a prepaid label.
Measurements without a match to the chart
Each listing has a chart of garment measurements, taken flat by hand. A gap of 1.2-2 in either way is normal. A gap of more than 2 in from the chart counts as not as described. That case is a Quirefox error, with a prepaid label and a full refund or a replacement. The Size Guide shows how to measure the garment at home.
Lost packages with a confirmed trace
When the carrier declares a package lost, Quirefox sends a replacement or refunds the order in full, whichever the customer picks. The full refund includes the $6.80 shipping charge, if the order paid one.
Refused deliveries with a return to sender
Sometimes a package comes back to the partner. The cause can be a refused delivery or an address the carrier could not use. Once it is back, the garment price is refunded. The shipping charge is not, because the package did travel.
Returns without an approval number
A package without an approval number takes longer to match. Support matches it by the name on the label and emails the customer. The refund clock starts when the match is made.
Cancellations with a 10-hour window
An order can be cancelled within 10 hours of placing it. Email contact@quirefox.com with the order number. The full refund is sent within 2 business days. After 10 hours the order may already be packed. In that case the return route above applies after delivery. The 10-hour limit applies to address corrections as well.
Related pages with shipping and size details
Delivery dates and missing packages are handled in the Shipping Policy. The Size Guide explains the charts in each listing. The Payment Policy explains where a refund lands.
Questions go to contact@quirefox.com or +1 (216) 243-0054. Support works from 8:30 AM until 5:30 PM ET, Monday through Friday, and answers within 1 business day. The Contact Us page has a form as well.