Order Tracking

Topic	Rule
Tracking email	the day the package is handed to the carrier
First scan online	up to 1 business day after that
Total time	7-10 business days
Trace	after 6 business days without a new scan
Delivered but missing	report within 12 days of the delivered scan

A lookup with the order number and billing email

Enter the order number from the order email, plus the billing email from checkout. The status appears below the form.

The shipping email with the carrier’s number

The partner’s hand-off to the carrier triggers the shipping email the same day. The carrier’s name and the tracking number are both in it. Allow 1 business day for the carrier’s records to catch up.

Order statuses with plain meanings

Processing means the money arrived and the partner has the order in its packing queue. On hold means the order is waiting for a short review. Completed means the package is with the carrier and the tracking email has gone out. Cancelled means the order was stopped and refunded. Refunded means the money has left Quirefox for the original card or PayPal balance.

Packages with several tracking numbers

An order with several garments can travel in more than one package. Every one of those packages shows up in the shipping email with a number of its own.

Scans without movement in 6 business days

Tracking with no new scan for 6 business days needs a trace. Write to support with the order number. The trace has a result within 7 business days. If the package is still missing, the customer picks between a replacement and a full refund.

Delivered statuses without a package in hand

Check with neighbors and the building’s mail room first. Carriers sometimes mark a package delivered a little early. Report it within 12 days of the delivered scan, and support opens a trace.